End User
39 guides
- A device shows offline in Control4 — how we track it down Our step-by-step process for tracking down a Control4 device that's showing offline, covering Zigbee mesh, IP network checks and re-identifying in Composer.
- Alexa or Google won’t control Control4 — how to fix voice commands If Alexa or Google has stopped controlling your Control4 system, here's the exact order we work through — subscription, account re-link, device discovery, names…
- Can’t connect to your Control4 system on the phone app? Start here The Control4 app won't connect? Check your 4Sight/Control4 Connect subscription first, then do a clean app reinstall, then the quick checks — in that…
- Choosing LED downlights that actually dim smoothly in Australia Why cheap LED downlights flicker and buzz, how leading vs trailing edge and minimum load affect dimming, and why DUKE matches fittings to the…
- Circadian and wake-up lighting: gentle mornings with Control4 Circadian lighting shifts your home from warm to cool and back across the day, with a gentle sunrise wake-up scene — here's how it…
- Control4 app says ‘system not reachable’ away from home If your Control4 app shows 'system not reachable' when you're away from home, here's how to check your subscription, router, controller and NBN —…
- Control4 lighting in Australia: 230V, Adaptive Phase and licensed work Why Control4 lighting in Australia needs 230V-rated hardware and adaptive phase dimming, what AS/NZS 3000 means for who can touch the wiring, and where…
- Fixing 4K HDMI handshake (HDCP) problems on a Control4 matrix A practical guide to fixing 4K HDCP handshake faults on a Control4 video matrix, from power-cycle order to cables and EDID tweaks.
- Getting started with your new Control4 system A friendly first-week guide to your new Control4 system — what the controller does, the app vs touchscreens vs remote, logging in for the…
- How to add a family member to your Control4 system A simple guide to inviting family members to your Control4 system from the app, what access they get, and how to remove a user…
- How to answer your Control4 door station from your phone A practical DUKE guide to answering your Control4 door station from your phone using Intercom Anywhere, including the 4Sight requirement, unlocking and notifications.
- How to control Control4 with Amazon Alexa or Google Home A plain-English guide to linking Control4 with Amazon Alexa or Google Home, including the Connect/4Sight requirement, device naming, Privacy Guard and the everyday voice…
- How to control multi-zone heating and cooling from Control4 A practical guide to running multi-zone heating and cooling from Control4 — per-room set points, ducted versus split systems, whole-house scenes and energy savings.
- How to create a Good Morning lighting scene in Control4 Learn how to build, schedule and trigger a Good Morning lighting scene in Control4 (OS 3.4+) from your touchscreen, app or keypad.
- How to customise your Control4 app home screen with Favourites A simple, step-by-step guide to pinning, reordering and tidying Favourites in the Control4 app, plus per-room versus whole-home shortcuts and dark mode.
- How to play music in multiple rooms with Control4 A simple guide to playing the same music across multiple rooms with Control4 and Triad audio " selecting rooms, group volume, streaming, and quick…
- How to program a Control4 keypad button to do exactly what you want A practical DUKE guide to programming Control4 keypad buttons — single tap, double tap and press-and-hold, assigning scenes, engraving, LED feedback, and what you…
- How to safely reboot your Control4 controller A simple, safe walkthrough for rebooting your Control4 EA-3 controller from the app or at the rack — including what never to unplug and…
- How to schedule lights and shades to sunrise and sunset Tie your Control4 lights and shades to real sunrise and sunset times using the Scheduler agent, with offsets, automatic seasonal adjustment and away randomisation.
- How to set the wallpaper, screensaver and clean your Control4 touchscreen A simple end-user guide to changing the wallpaper, setting a photo screensaver, dialling in night settings and proximity wake, and safely cleaning your Control4…
- How to set up a Goodbye scene that secures the house Build a one-press Goodbye scene in Control4 that turns the lights off, locks the doors, arms the alarm and sets back the thermostat as…
- How to set up a heating and cooling schedule in Control4 A practical step-by-step guide to setting up heating and cooling schedules in Control4 OS 3.4+, including Home/Away modes, pre-cooling and Melbourne-specific tips.
- How to set up motion-triggered lighting that doesn’t annoy you A practical guide to setting up Control4 motion-triggered lighting that helps rather than annoys, covering sensor types, timeouts, night-only conditions and lux lockouts.
- How to set up the Control4 app on a new phone A simple, step-by-step guide to getting the Control4 app working on a new phone — download, sign-in, finding your home, away access and removing…
- How to view your cameras and manage motion alerts in Control4 How to view your Control4 cameras on the app, touchscreen and TV, manage doorbell snapshots, and tune motion alerts so you only get notified…
- No picture on a TV fed by your Control4 video matrix A practical guide to fixing a blank TV fed by your Control4 video matrix, covering HDMI handshakes, 4K HDCP, source checks and the right…
- Spotify or Tidal won’t play through Control4 — how to re-link it If Spotify or Tidal has stopped playing through your Control4 Triad system, here's how to re-authorise the service, check the right room and source,…
- Understanding your Control4 controller (EA and Core ranges) A plain-English guide to Control4's EA and Core controllers — the differences, which one suits your home, where we mount them, and how to…
- Upgrading or replacing your Control4 controller: what to expect Moving from an EA to a Core controller is easier than it sounds — here's how your project transfers, what stays the same, and…
- What is 4Sight / Control4 Connect and do you need it? 4Sight (Control4 Connect) is the cloud subscription that unlocks remote access, voice control, notifications and time-based automation \u2014 here's what it does and whether…
- Who to call for Control4 support in Melbourne Control4 is a dealer-supported system, so the people to call in Melbourne are the dealer who knows your project \u2013 here's what DUKE covers,…
- Why your LED lights flicker on a dimmer (and how we fix it) LED lights flicker on dimmers due to phase mismatch, minimum load issues or non-dimmable fittings \u2014 here's how our team diagnoses and fixes it.
- Why your smart home needs a proper network (and what Pakedge does) Why a proper Pakedge network — enterprise router, wired access points and a hardwired backbone — is the foundation every reliable Control4 smart home…
- Your Control4 Halo remote won’t wake up or hold charge How to get an unresponsive Control4 Halo remote charging and waking again, from dirty cradle contacts and soft resets to when the battery needs…
- Your Control4 remote won’t control the TV — IR vs IP A practical DUKE guide to fixing a Control4 Halo or Neeo remote that won't control your TV, covering IR vs IP, re-pairing, firmware updates…
- Your Control4 smart lock won’t lock or unlock from the app A practical DUKE troubleshooting guide for when your Control4 smart lock won't lock or unlock from the app — from flat batteries to Zigbee…
- Your Control4 system is slow or unresponsive — what to try first A simple, step-by-step guide to fixing a slow or unresponsive Control4 system at home — from restarting the app to safely rebooting your controller…
- Your Control4 touchscreen is black or frozen — what to try A simple, ordered guide to getting your black or frozen Control4 T3 or T4 touchscreen working again — from waking it to checking PoE…
- Zigbee devices keep dropping offline — fixing a weak mesh Zigbee devices dropping offline usually means a weak mesh — here's how it works, what blocks it, and how DUKE strengthens it with repeaters…
Can't find what you need? Call DUKE Electrical Group for your Control4 support across Melbourne. Call
1300 003 853 or get in touch.